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Customers’ trust is our responsibility

Customers’ trust is our responsibility
Issue Time:2016-11-18

23 years of experience in the instrument industry.

Occupied 2 positions in 23 years, started asthermometer sales agent then became the GM of shanghai qualitywell company.

At Qualitywell Audrey usually talk about two things;Integrity and Responsibility.

We do not only sell thermometers to customers, wedeliver commitments to them.

Our customers do not only order meters from us, theyput their trust in us.

We were very lucky at the startup of Qualitywell, we were just four, but due tothe trust of some old customers who knew us gave us orders within six months,even at the point of paying in advance before their goods were made. So due tothese acts , we shall always remember and be grateful to customers and stressedon the fact that their trust is our responsibility.

I still remember at the beginning when there were notmany orders, it was very difficult to get raw materials. Audrey will drivehundreds of kilometers to visit suppliers to discuss the details with them andto ensure accuracy and quality of the product. We met few difficulties duringthe production some customized orders. 70% of the products were scraped due tosome light defections but we didn't ship the goods even though the customerscouldn't have realize . Although we lose from this scrapping , it was worth thetrust we gained from the customers. At last the perfect product was out after aseries of trials finally shipped to the customer on time.

 

Audrey is very strict when dealing with quality issues, she’ll makea small problem look very big, even pushes the sales team to argue with QC andthe production manager, many people can't understand why. Sometimes people usually murmur asking if Audrey audreyis the QC or the GM? Hearing this , she’ll just say Willyou like to receive goods like this if you were a customer?

As time passes, each Qualitywell’s employee is clearly aware of the fact thatcustomers are the most important. Our only responsibility is taking customer’strust as our real service .